DAMAGE OR BREAKAGE
Despite our very best efforts to prevent it, items are occasionally damaged during shipping. Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will replace your item and reship as soon as FedEx has inspected and obtained possession of the original package and the replacement products are available for shipment.
bibbsdesign.com is committed to quality products and your satisfaction is 100% guaranteed! If for any reason you are not satisfied with your purchase you may receive a full refund, return it to us for an exchange, online store credit or combination of both within 2 days of receiving the item. Online store credits can be used at our online store only and will expire after 1 year. Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs.
To make a return, please call us at 951 682 8185 or email us at firstname.lastname@example.org for a return authorization form BEFORE you send back the item. Upon approval, we will then email you this form. Please include a print out of this Return Form with the merchandise you are returning. Items without a return authorization form cannot be accepted. bibbsdesign.com is not responsible for missing packages or any damage that occurs in return shipping. We strongly encourage you to pack and seal the merchandise safely and securely, ideally in its original packaging. We recommend using UPS or FedEx and insuring the item for its full value. Once we receive the merchandise, the return will be processed within 48 hours and you will receive a confirmation e-mail with either your refund information, online store credit information, or an order confirmation for the item you have requested in exchange. PLEASE SHIP RETURNS TO: bibbsdesign / Online Returns 5225 Canyon Crest Dr. Ste. 71-348 Riverside, CA 92506